The following are items that are best to check when your Leviton Energy Monitoring Hub datalogger appears to have stopped uploading device data to its intended end point.
There are items the IT person can test or check:
These are the settings that are needed which can be programmed into the unit:
With this information, someone can navigate the push buttons and LCD of the unit to confirm or reprogram these items. If you are using our A7810, A8810, or A8812 data logger and make a change, please make sure to reach the “(previous menu)” option and press select on it. On the A8814, click the "Back button". The unit will ask to reboot, and once you let it, it can then operate on the newly configured settings.
When our device is connected to LANs that are a basic internet connection similar to one at a home, the default settings will typically allow all outbound traffic; we don’t expect any “blocking” that will disallow data getting pushed to our buildingmanageronline.com service.
On business and corporate LAN settings, there may be strict rules in place that block everything and only allow per set rule. For more on what ports may need to be opened for the EMH to work, please review our article "Commonly required LAN port traffic".
  Electrical panel voltages may be present at or within the same area as our data logging device. Please refer to our user guide for additional safety information and/or consult a licensed electrician first before attempting to access the device. |
There are items the IT person can test or check:
- Is the Ethernet LINK/ACT LED on the logger at least appearing ON or ideally, some blinks periodically
- Can they reach the web interface of the device using a web browser and a PC
- Start with a direct Ethernet cable between the PC and the EMH
- Can then test with the PC on the same LAN as the EMH
- If needed, then test connectivity from the PC across a different subnet to the EMH
- When logging into the device with a PC, can they run the connection test (Testing / Diags > Connection Test) to confirm the unit has internet connectivity
- Can their PC while connected to the same LAN and subnet as the logger reach the internet with no issue, using the LAN cable that is normally plugged into the logger
These are the settings that are needed which can be programmed into the unit:
*DNS settings can be used as an alternative to the DHCP provided DNS servers. Temporarily turn off DHCP to edit the DNS IP fields, then turn DHCP back on. |
With this information, someone can navigate the push buttons and LCD of the unit to confirm or reprogram these items. If you are using our A7810, A8810, or A8812 data logger and make a change, please make sure to reach the “(previous menu)” option and press select on it. On the A8814, click the "Back button". The unit will ask to reboot, and once you let it, it can then operate on the newly configured settings.
When our device is connected to LANs that are a basic internet connection similar to one at a home, the default settings will typically allow all outbound traffic; we don’t expect any “blocking” that will disallow data getting pushed to our buildingmanageronline.com service.
On business and corporate LAN settings, there may be strict rules in place that block everything and only allow per set rule. For more on what ports may need to be opened for the EMH to work, please review our article "Commonly required LAN port traffic".