1 Reply Latest reply: Jan 21, 2016 10:18 PM by GOrrigo RSS

GFCI breaker install

Newbie

Just replaced a 20 amp GFCI outlet from LEVITON.  Test and reset buttons will not set. Also reading voltage with my light stick on both sides of the outlet.  Is this a bad outlet or possible bad circuit breaker feeding it?

  • Re: GFCI breaker install
    Adventurer

    Randy,


    Typically, when the Test/Reset buttons don't operate as they should during a new install, it tends to be the result of Line/Load reversal.  Be sure that your hot wire +neutral is wired to the brass and silver terminals, respectively, on the LINE side.  Anything downstream should be wired to the LOAD terminals. The terminals don't always match up between old and new GFCIs so it doesn't hurt to check.  If you can confirm the device is wired properly, and it's still behaving this way, it's possible there's either a ground fault somewhere downstream (shared neutral possibly), or that the device may not be performing to specification, and thus need to be replaced.