I have a VRCS4-MR that I cannot control the local load. I can hear the relay switch, but there is always line voltage at the switch terminal on the controller. I've attempted a factory reset and still the same results.
This device requires a neutral connection at the load side. Please make sure that the black wire is going to your line side and the red wire is going to your load side. Our Technical Support team is available for further assistance at 1-800-824-3005.