0 Replies Latest reply: Apr 23, 2012 6:19 PM by J89 RSS

Troubleshooting: Internet Gateway /Router / 4-Port Gigabit Router suddenly stopped working

Wayfarer

1. Unplug the power supply from the modem, the Internet Gateway /Router / 4-Port Gigabit Router and shut down your computer.

  • Leave the power off for all devices for approximately 30 seconds.

 

2. Restart each device in the following order:


To determine what version of firmware is currently installed on the device, log into the router.
From the main menu, click on the "Status" folder, then the submenu "Status". This will display the screen that shows the current firmware version. Compare your current firmware version to the versions listed below. If you are not running the current firmware as shown below, follow the instructions for your specific device to upgrade.

 

47611-GT4 Version 3

*No firmware updates available at this time. This page will be updated if firmware is released in the future.

 

47611-GT4 Version 2

Instruction for downloading and installing firmware upgrade:

 

1.  Go here and click on the link titled "4-Port Gateway Firmware v.1131
2.  Save the file to your hard drive where it can be easily found (like the desktop)
3.  Open a browser window and type http://192.168.0.1 in the address bar
4.  You will be asked to enter a user name and password. User name should be left blank. The password is "leviton" (all lowercase)
5.  Click on "Tools" then on "Upgrade"
6.  Click on the "Browse" option and choose the firmware file that was saved to the desktop.
7.  Click "Start Upgrade".


After these steps are completed, the device will automatically restart. Once the device has restarted, you will be redirected to the main menu.

To check if the firmware upgrade was successful, click on the "Status" folder, then the submenu "Status". This will display the screen that shows the current firmware version. If you are still having problems connecting to the internet, please contact Leviton Tech Support at 1-800-824-3005.

 

47611-GB4 4-Port Gigabit Router
Instruction for downloading and installing firmware upgrade:

 

1.  Go here on the link titled "4-Port Gigabit Router Firmware v101B"
2.  Save the file to your hard drive where it can be easily found (like the desktop)
3.  Open a browser window and type http://192.168.0.1 in the address bar
4.  You will be asked to enter a user name and password. User name should be left blank. The password is "leviton" (all lowercase)
5.  Click on "Tools" then on "Upgrade"
6.  Click on the "Browse" option and choose the firmware file that was saved to the desktop.
8.  Click "Start Upgrade".


After these steps are completed, the device will automatically restart. Once the device has restarted, you will be redirected to the main menu.

To check if the firmware upgrade was successful, click on the "Status" folder, then the submenu "Status". This will display the screen that shows the current firmware version. If you are still having problems connecting to the internet, please contact Leviton Tech Support at 1-800-824-3005.

 

47611-GT4 Version 1

 

Call Leviton Tech Support at 1-800-824-3005 for upgrades.

 

For further instructions on setting up and using your Internet Gateway / 4-Port Internet Gateway Router, click here.